Chatting online right now

15-Nov-2017 18:07

Action: At the conclusion of a live chat session, offer to email a copy of the transcript to your customer for their records.When customers arrive within a live chat conversation, they should be greeted professionally and with courtesy.But it can take a lot of time for your chat agents to type out these standard messages time after time.This is where automated canned messages can really help.Don’t ask too many questions – just ask the questions that will allow your chat agents the necessary background so they can provide a quick and courteous answer.Your chat agents should be considered an in-house sales and support department, and as such, they should understand all product lines within your organization.Why does live chat make such a huge difference in conversion rates?It has been suggested that live chat is the only way to provide real human interaction during an online purchase.

Chatting online right now-24

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And, 62% of consumers who have used live chat said they would be more likely to purchase again from the merchant who provided the service.It not only gives the agents insight to what the customers are thinking as they type, but it allows the alert chat agent to respond more quickly with an answer.

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